Skip to main content

No Ticket Number For Help Form Entries?

Let's see if this goes into the bit bucket.

When your unpaid staff takes time to fill out one of these forms, and gets back botmail saying "We don't have time to read your form", that's one thing.

When we get back botmail without a ticket number, there's no illusion even that you read our forms.

So why have the form? Why not simply tell everybody to email directly to "nosupport@blogger.com"? It's hard to sincerely advise folks to fill out the form, when there's absolutely no illusion that it doesn't go directly into a bit bucket.

Help us to help you, please.


Here are the threads where we will explore this issue.

Update (June 22, 2006): TOS violation notifications, at least, appear to warrant a ticket number.

>> Top

Comments

Popular posts from this blog

Adding A Link To Your Blog Post

Occasionally, you see a very odd, cryptic complaint I just added a link in my blog, but the link vanished! No, it wasn't your imagination.

What's The URL Of My Blog?

We see the plea for help, periodically I need the URL of my blog, so I can give it to my friends. Help! Who's buried in Grant's Tomb, after all? No Chuck, be polite. OK, OK. The title of this blog is "The Real Blogger Status", and the title of this post is "What's The URL Of My Blog?".

Embedded Comments And Main Page View

The option to display comments, embedded below the post, was made a blog option relatively recently. This was a long requested feature - and many bloggers added it to their blogs, as soon as the option was presented to us. Some blog owners like this feature so much, that they request it to be visible when the blog is opened, in main page view. I would like all comments, and the comment form, to be shown underneath the relevant post, automatically, for everyone to read without clicking on the number of comments link. And this is not how embedded comments work.